SPEEDI SHUTTLE DRIVERS
SPEEDI SHUTTLE DRIVER
SPEEDI SHUTTLE FULL

The driver then told us that the airport would not allow us to re-enter but we could wait outside and 'use the vending machines' if we needed food. My wife and I were in absolute shock and with no knowledge of the island or other choice in the matter, we were heading back to the airport with no idea where we were going to stay, no idea if we would lose our reservations at the resort, and no idea how we were going to reach our destination. At that point she turned around and began heading the opposite direction. I asked if we were close enough to walk the rest of the way and she said that we were '2 to 5 miles away' and that it was 'too hot and too far to walk'. I asked if they would take us to the resort once the road cleared and she said they were booked for the next month. The driver proceeded to call dispatch where she told them of the 'fatal accident and road closure' and received instructions to turn around and return my wife and I to the airport or to another hotel, then she recommended we book reservations while enroute or find an Air BnB that we could stay at. There was no confirmation of any accident other than seeing an ambulance pass by at one point.

SPEEDI SHUTTLE DRIVERS

She also stated on numerous occasions that the 'road was closed for 24 hours' and even told other drivers she encountered the same information. After less than 10 minutes in traffic the driver started panicking stating she wouldn't be able to make it to her other pickups at the airport and she began stating factually on numerous occasions that there was a ' fatal accident' which was causing the traffic and would make it impossible to reach our destination. The other two parties were dropped off at their respective locations and then my wife and I were taken almost all the way to the resort (1 mile short) when we hit traffic.

SPEEDI SHUTTLE FULL

Our driver arrived and transported a van full of customers to 3 different locations along the way to my resort in Kauai. You'll skip the hassle, and the fee is comparable. So in a nutshell, skip SpeediShuttle (and Airport Go, because they just subcontract to Speedi), and just call an Uber when you arrive. So-I canceled and within 5 minutes, the Uber came to get our family of 6.

They only had 2 drivers running the routes, and I was told that if your flight gets delayed, you go to the back of the line. 40 minutes later, I call them for a status, and they basically said I should just take an Uber and cancel, and they'll refund me, as they had no ETA on when the driver would be available. Duh! Because we were in the air! After I pointed that out, they were like 'Oh, ok.' They told us to wait an hour for the next available ride. I called their customer service number, and was told that I was a no-show and didn't return their call. Because I could not return his call (obviously because we were still in the air), they marked us as no-show and basically abandoned us. While we were in the air, the driver had arrived at Lihue and left me a voicemail on my phone that he was waiting for us.

SpeediShuttle apparently doesn't keep up with your flight status, even though they ask for your flight number and itinerary info.

Speedi shuttle